National Quick Service Restaurant
Location:
Across 23 States
Date:
2021
Facility Size:
500+ locations
Loss Type:
All
Since signing a pre-loss agreement in 2015, ServiceMaster Recovery Management has performed over 2,300 restoration projects for this National Quick Service Restaurant. Due to our proven processes and ability to adapt in an ever-changing environment, SRM serviced over 500 of these QSR locations across the country (in 23 different states) during the COVID-19 pandemic.
The primary service that SRM provided for this client during 2020 and 2021, was offering consistent, thorough Covid Cleanings. ServiceMaster Recovery Management produced a streamlined solution that delivered same-day, after-hours COVID disinfections that were vital to keeping these locations operational whenever they experienced a COVID exposure within the restaurant.
Our centralized management center and expertise in disaster situations allowed us to coordinate preventative cleaning and confirmed case disinfection services. Our account team partnered with this QSR to manage and understand all expectations for cleanings. This teamwork ensured we provided the specific solution the customer needed and for us to not over-respond. We have engineered a disaster recovery network that allows for the most efficient use of available resources and reach-back capabilities. This allows us to seamlessly scale to meet the needs of any size loss.
The client was concerned about the interruption that the demo would cause to their operations and requested we not perform any demo. The client also wanted to be sure that as a company equipped to manage large projects, we wouldn’t over-respond if the project was smaller. To work with these requests, we required dry, in-place disinfection and sanitation to be completed once the locations were closed for the day to limit interruptions to the business. While not our typical process, we adjusted and used our years of experience to make the changes required to service our client.
Following this process allowed the client to reopen stores the next day, ensuring they had no lost revenue while maintaining a safe environment for their employees. Lastly, with the support of the ServiceMaster Recovery Management home office, we were able to centralize the documentation, auditing, and invoicing of the project, utilizing the clients' vendor management portal which streamlined and increased the speed of the billing process.
In the end, SRM used clear communication and a custom strategic plan to meet the client's specific needs which allowed these services to continue throughout the Covid-19 pandemic. Our comprehensive service package allows us to customize our program to accommodate any client's specifications.